FAQ

Q. What is your cancellation policy?

A. Non-Lake Home Cancellation Policy 

1. All cancellations within thirty (30) days of arrival will result in a $50 cancellation fee.

2. Cancellations within seven (7) days of arrival will result in forfeiting the full advance deposit.

3. Special event, holidays and Lake Home cancellations vary.

Lake Home Cancellation Policy

Cancellations 30 days or less of the arrival date will result in a forfeit of the full deposit.

 Cancellations on tournament, holiday and special weekends require 45 days notice.

Cancellations prior to 30 days will result in a $125 cancellation fee per unit and $200 on tournament, holiday and special events during the months of April – October 31

 Weather-related cancellations will be held to the full cancellation policy.

 Requests to change dates or homes will be considered a cancellation and held to the cancellation policy.

 

Q. What are special event weekends I see mentioned?

A. Each location has local events that greatly impact the flow of traffic and availability. Please see the list below for each branch location

Arts and Crafts Fair, Bikes Blues and BBQ, P.O.A sponsored golf tournaments.

 

Q. Does the map on your website show me where the home is?

A. No, this map shows the location of each branch office.

 

Q. Can I pay my balance when I check out?

A. No, payment is due in full at or before check in.

 

Q. Am I guaranteed the home I reserved?

A. No, no one is guaranteed any specific home with the exception of the owner. There are four reasons you could be moved.

• If the homes goes off the program
• The homeowner can book it
• It can go down for emergency maintenance 
• The homeowner can accept a long term contract, or the current long term tenant can extend.

Q. What happens if I get moved out of my house?

A. Rest assured we will do everything possible to keep you in the same kind of home if not an upgrade, and will notify you as soon as humanly possible.

 

Q. Can I rent more than one house at a time?

A. Absolutely! However we will require a deposit for each home.

 

Q. How much deposit is required when I make a reservation?

A. Nightly rentals require one-night’s rent deposit plus a non-refundable $27 Reservation Fee.

 

Q. What is the $27 Reservation Fee on my Confirmation Receipt?

A. This is a non-refundable fee that helps pay administration costs which allow us to better serve our customers with an efficient and timely reservation process.

 

Q. Do you accept pets?

A. Yes! Please don’t think you have to leave your four-legged friend at home. We have several units at each location that accept pets (non-service animals). The non-service animals we accept in all of our pet-friendly units are dogs, but birds and cats are accepted in a few units. Ask one of our Reservationists about these specific units. There will be a $15 nightly charge per pet.

 

Q. Can I smoke in my unit?

A. We do have a few smoking units. Search our inventory on the website to find out which units permit smoking.

 

Q. What are your office hours?

A. All three locations are open from 8 a.m. to 5 p.m., seven days a week.

 

Q. How do I get my keys if I’m going to arrive after business hours?

A. The front desk will get you an after-hours code when you Contact Us to inform us about your late arrival. Please note all unpaid balances will be charged to the credit card on file prior to giving you the after hours code.

 

Q. Can I cancel my reservation?

A. You will be charged a $50 cancellation fee on non-lake homes, but yes, no problem as long as you notify us within 30 days before your check-in date. If you cancel within 7 days of your check-in date the full deposit will be forfeited. Please remember that the $27 Reservation Fee is non-refundable regardless if you keep or cancel your reservation.

 

Q. Can I book my reservation on your website?

A. Not yet! But, we are planning on adding that feature to our site in the near future. Currently, you have two options. You need to Contact Us via email or by phone with your reservation request at the info on the  page.

 

Q. Can I play golf when on my trip? Can my family use the pool?

A. Absolutely! Upon your arrival we will give you Property Owners Association Guest Cards that won’t expire until your departure date. These cards will give you access to all private golf courses, tennis courts, swimming pools and lakes for the guest fees required. 

Q. Does Vacation Rentals own its rental homes?

A. No, we are actually a property management company, so all of the homes on our rental program are owned by individual homeowners. Vacation Rentals has been managing and renting homes and town homes in Arkansas since 1980.

 

Q. How can I add a home to your rental program. Who should I contact?

A. Great! You will not be disappointed! You should contact our Homeowner Services Department at

479-855-1111, ext. 202 in Bella Vista,

479-253-7700 in Holiday Island

501-922-9850, ext. 23 in Hot Springs Village.

Our licensed, rental managers are available to discuss your needs, and our team of courteous, extensively-trained reservation professionals will be excited to promote the unique amenities of your property to prospective guests.

 

Q. Your rates say price based on Double Occupancy. Does that mean we are charged the nightly rate per person?

A. No, Double Occupancy means the price covers two people. Each additional adult after that is $10 per night extra.  

 

Q. How many people can sleep in the units?

 A. Each unit is rated by the number of beds. While we do not charge for children 17 and    under we do count them in the occupancy count.

 

Q. Can I sleep more than the unit is rated for?

 A. No, for your safety, we ask that you not exceed the occupancy rating.

 

Q. Can we hold our event, i.e. wedding, graduation party, bachelor, bachelorette party etc at one of your homes?

 A. No, there are numerous venues available at each location that can accommodate that request. It is Vacation Rental’s policy that parties and large functions are not to be held at our homes. Please keep in mind that these are private homes in residential neighborhoods. We must respect our homeowners and our local residents.

 

 Q. If I check-in after hours, do I have to pay for that night?

A. Yes, we charge by the night, not the day.

 

Q. Does my unit have cable and internet?

A. Yes, all of our homes have extended basic cable and a 30mb internet package.

 

Q. Does my unit have a washer and dryer?

A. Yes. All of our homes are equipped with all major appliances.

 

Q. Does my unit have a grill?

A. Some do. While we do not require our homeowners to have a grill some have opted to have one. Condition, type, age and supplies are not governed by Vacation Rentals.

 

Q. How many TV’s does my unit have?

A. Please refer to each unit for details.

 

Q. What size are the TV’s in my unit?

A. This is not something we monitor.

 

Q. Do I need to bring sheets and towels?

A. Absolutely not. We have them in the units and extras in the lobby for our nightly guests. You may want to bring a beach towel or two but that’s your call.

 

 Q. Can I rent a furnished unit for 30+ days?

A. Absolutely. The majority of our homes rent for extended stays, even up to a year or more.

 

Q. What is needed to rent a home over 30 days?

A. We require a security deposit, cleaning fee, and background/credit check on ALL homes rented over 30 days. For more information please contact Chris Howison at chowison@vrinc.net

 

Q. Do I need to sign a lease for 30 days?

A. Yes. All reservations 30 days and over will require a signed lease.