FAQ

Q. What is the average stay?

A. It’s normally two to three nights. It usually takes that long to get a taste of what the area has to offer. It is also very common for people to take three-day weekends as well.

 

Q. Can I rent more than one house at a time?

A. Absolutely! However we will require a deposit for each additional home.

 

Q. How much deposit is required when I make a reservation?

A. Nightly rentals require one-night’s rent deposit plus a $27 Reservation Fee. Monthly rentals work like this: rent amount up to $1000 requires $500 deposit, rent amount $1001-$1500 requires $700 deposit and rent amount of more than $1500 requires $1000 deposit.

 

Q. What is the $27 Reservation Fee on my Confirmation Receipt?

A. This is a non-refundable fee that helps pay administration costs which allow us to better serve our customers with an efficient and timely reservation process.

 

Q. Do you accept pets?

A. Yes! Please don’t think you have to leave your four-legged friend at home. We have several units at each location that accept pets (non-service animals). The non-service animals we accept in all of our pet-friendly units are dogs, but birds and cats are accepted in a few units. Ask one of our Reservationists about these specific units. A $250 deposit is required per animal for all long-term reservations, and nightly rentals are $10 extra per pet per night.

 

Q. Can I smoke in my unit?

A. We do have a few smoking units. Search our inventory on the website to find out which units permit smoking.

 

Q. What are your office hours?

A. All three locations are open from 8 a.m. to 5 p.m., seven days a week.

 

Q. How do I get my keys if I’m going to arrive after business hours?

A. The front desk will get you an after-hours code when you Contact Us to inform us about your late arrival.

 

Q. How do I find your phone number and email?

A. You will find the address, phone number and email info for all three locations by clicking here - Contact Us

 

Q. Can I cancel my reservation?

A. You will be charged a $10 cancellation fee, but yes, no problem as long as you notify us within 72 hours before your check-in date. Please remember that the $27 Reservation Fee is non-refundable regardless if you keep or cancel your reservation.

 

Q. Can I book my reservation on your website?

A. Not yet! But, we are planning on adding that feature to our site in the near future. Currently, you have two options. You need to Contact Us via email or by phone with your reservation request at the info on the  page.

 

Q. Can I play golf when on my trip? Can my family use the pool?

A. Absolutely! Upon your arrival we will give you Property Owners Association Guest Cards that won’t expire until your departure date. These cards will give you access to all private golf courses, tennis courts, swimming pools and lakes for the guest fees required. 

Q. Does Vacation Rentals own its rental homes?

A. No, we are actually a property management company, so all of the homes on our rental program are owned by individual homeowners. Vacation Rentals has been renting homes and townhomes in Arkansas since 1980. Offering more than 30 years of solid property-management experience, you will benefit from our management expertise and progressive-marketing strategies.

 

Q. How can I add a home to your rental program. Who should I contact?

A. Great! You will not be disappointed! You should contact our Homeowner Services Department at 479-855-1111, ext. 392 in Bella Vista, 479-253-7700 in Holiday Island and 501-922-9850, ext. 23 in Hot Springs Village. Our licensed, rental managers are available to discuss your needs, and our team of courteous, extensively-trained reservation professionals will be excited to promote the unique amenities of your property to prospective guests.