Hot Springs Village FAQ

Q. What is your cancellation policy?

A. Cancellation Policy

Cancellations within fourteen (14) days of arrival will result in forfeiture the full deposit. Excludes  Lake homes, Special Events and Holidays. Please see below :

Lake Home/Special Events*/Holidays:

1. Cancellations within thirty (30) days of arrival will result in forfeiture the full deposit.

2. Outside of 30 days of arrival, will result in a $125 cancellation fee per unit. $200 on holiday’s and special events.

4. Requests to change dates or homes within sixty days (60) of  arrival will be considered a cancellation and held to the cancellation policy.

5. Weather-related cancellations will be held to the full cancellation policy.

  *Excludes special events


Q. Does the map on your website show me where the home is?

A. No, this map shows the location of each branch office.


Q. Can I pay my balance when I check out?

A. No, payment is due in full at or before check in.


Q. Am I guaranteed the home I reserved?

A. No, no one is guaranteed any specific home with the exception of the owner. There are four reasons you could be moved.

  • If the homes goes off the program
  • The homeowner can book it
  • It can go down for emergency maintenance 
  • The homeowner can accept a long term contract, or the current long term tenant can extend.


Q. What happens if I get moved out of my house?

A. Rest assured we will do everything possible to keep you in the same kind of home, if not an upgrade, and will notify you as soon as humanly possible.


Q. Can I rent more than one house at a time?

A. Absolutely! However we will require a deposit for each home.


Q. How much deposit is required when I make a reservation?

A. Nightly rentals require one-night’s rent deposit plus your Booking Fee.


Q. What is the Booking Fee on my Confirmation Receipt?

A. This charge consists of two fees, your $25-plus-tax Reservation Fee and your Cleaning Fee. Your Non-refundable Reservation Fee helps pay administration costs which allow us to better serve our customers with an efficient and timely reservation process. The Cleaning Fee covers the costs of turning over the unit between guests and covers the direct costs associated with general cleaning and inspection of the home, laundry service, trash removal and consumable supplies.


Q. Do you accept pets?

A. Yes! Please don’t think you have to leave your four-legged friend at home. We have several units at each location that accept pets (non-service animals). The non-service animals we accept in all of our pet-friendly units are dogs, but birds and cats are accepted in a few units. Ask one of our Reservationists about these specific units. There will be a $15 nightly charge per pet.


Q. Can I smoke in my unit?

A. Smoking is not permitted in our homes. Smoking is permitted outside only. We ask that you be respectful of our owners property and use ashtrays that have been provided.


Q. What are your office hours?

A. The front desk is open from 9 a.m. to 5 p.m., seven days a week.


Q. How do I get my keys if I’m going to arrive after business hours?

A. The front desk will get you an after-hours code when you Contact Us to inform us about your late arrival. Please note all unpaid balances will be charged to the credit card on file prior to giving you the after hours code. Accounts with unpaid balances will not be eligible for after-hours arrival.  We will also require a copy of your state issues photo ID.


Q. Can I cancel my reservation?

A. Yes, no problem as long as you notify us within 30 days before your check-in date. If you cancel within 14 days of your check-in date the full deposit will be forfeited. Please remember that the Booking Fee is non-refundable regardless if you keep or cancel your reservation.


Q. Can I book my reservation on your website?

A. Not yet! But, we are planning on adding that feature to our site in the near future. Currently, you have two options. You need to Contact Us via email or by phone with your reservation request at the info on the  page.


Q. Can I play golf when on my trip? Can my family use the pool?

A. Absolutely! Upon your arrival we will give you Property Owners Association Guest Cards that won’t expire until your departure date. These cards will give you access to all private golf courses, tennis courts, swimming pools and lakes for the guest fees required.


Q. Does Vacation Rentals own its rental homes?

A. No, we are actually a property management company, so all of the homes on our rental program are owned by individual homeowners. Vacation Rentals has been managing and renting homes and town homes in Arkansas since 1980.


Q. How can I add a home to your rental program. Who should I contact?

A. Great! You will not be disappointed! You should contact our Homeowner Services Department at the following phone numbers:

(479) 855-1111 in Bella Vista

(501) 922-9850 in Hot Springs Village

Our licensed, rental managers are available to discuss your needs, and our team of courteous, extensively-trained reservation professionals will be excited to promote the unique amenities of your property to prospective guests.


Q. Rates based on maximum occupancy. Does that mean we are charged the nightly rate per person?

A. No, Double Occupancy means the price covers two people. Each additional adult after that is $10 per night extra.


Q. How many people can sleep in the units?

 A. Each unit is rated by the number of beds. While we do not charge for children 17 and under we do count them in the occupancy count.


Q. Can I sleep more than the unit is rated for?

A. No, maximum number of people that can be in the unit at any given time, including children. This is a very important issue due to local, state, and national health regulations, building codes, and other laws.


Q. Can we hold our event, i.e. wedding, graduation party, bachelor, bachelorette party etc at one of your homes?

 A. No, there are numerous venues available at each location that can accommodate that request. It is Vacation Rental’s policy that parties and large functions are not to be held at our homes. Please keep in mind that these are private homes in residential neighborhoods. We must respect our homeowners and our local residents.


Q. If I check-in after hours, do I have to pay for that night?

A. Yes, we charge by the night not the day.


Q. Does my unit have cable and internet?

A. Yes, majority of our homes have extended basic cable and a 15MB internet package. Most of our rental units provide free wifi. Some owners offer satellite or extended programming.


Q. Does my unit have a washer and dryer?

A. Yes. All of our homes are equipped with all major appliances. Unit 68 does not have a washer and dryer


Q. Does my unit have a grill?

A. Some do. While we do not require our homeowners to have a grill some have opted to have one. Condition, type, age and supplies are not governed by Vacation Rentals.


Q. How many TVs does my unit have?

A. Please refer to each unit for details.


Q. What size are the TVs in my unit?

A. Vacation Rentals maintains minimum size requirement for the living room television.


Q. Do I need to bring sheets and towels?

A. Absolutely not. You may want to bring a beach towel or two but that’s your call.


Q. Can I rent a furnished unit for 30+ days?

A. Absolutely. The majority of our homes rent for extended stays, even up to a year or more.


Q. What is needed to rent a home for more than 30 days?

A. We require a security deposit, cleaning fee, and background/credit check and signed lease on ALL homes rented 30 days or more. For more information please contact Sheila Adams at or 501-922-9850


Q. What are your frequently dialed telephone numbers in Hot Springs Village?

A. Please see below.


Main Number – 501-922-5556
General Manager – 501-922-5556
Human Resources – 501-922-5556
Property Owner Services – 501-922-5556
Assessment Questions – 501-922-5552
Automated Assessment Payments – 501-922-5554
Deed Recording – 501-922-5551
RV Park – 501-922-5050
Gate Cards – 501-922-5519
Utility Billing & Questions – 501-922-5520
ID Cards, Vehicle Decals, Annual Fees – 501-922-5542


Director – 501-922-5549
Advanced Tee Times – 501-922-2858
Balboa Golf Shop – 501-922-1504 (111 Balboa Way)
Coronado Golf Shop – 501-922-2355 (199 Surtidor Way)
Cortez Golf Shop – 501-922-1590 (299 Cortez Road)
DeSoto Golf Shop – 501-922-0001 (102 Clubhouse Drive)
Granada Golf Shop – 501-922-3095 (250 Maderas Drive)
Isabella Golf Shop – 501-922-5505 (110 Iniciador Way)
Magellan Golf Shop – 501-922-4497 (451 Ponce de Leon Drive)
Ponce de Leon Golf Shop – 501-922-4250 (300 Ponce de Leon Drive)


  • East Gate (Highway 5) – 501-922-5015
  • West Gate (Highway 7) – 501-922-1640


Director – 501-922-0322
Balboa Marina – 501-922-3435
Coronado Library – 501-922-3555 (150 Ponderosa Lane)
Coronado Community Center – 501-922-5050 (150 Ponderosa Lane)
Coronado Fitness Center – 501-922-1230 (160 Ponderosa Lane)
Coronado Tennis Center – 501-922-5054 (151 Ponderosa Lane)
Ponce de Leon Center – 501-922-4231 (1101 DeSoto Boulevard)
Waypoint at DeSoto Marina – 501-922-5511 (120 Marina Drive)
Woodlands Auditorium – 501-922-4231 (1101 DeSoto Boulevard)


Balboa Club – 501-922-2909 (Balboa Golf Course)
Casa Coronado – 501-922-0007 (Coronado Golf Course)
Elan’s – 501-922-1372  (Granada Golf Course)
JK’s Columbus Grill – 501-922-6666 (Isabella Golf Course)
DeSoto Club – Temporarily closed
Mulligan’s at Ponce – 501-922-1623 (Ponce de Leon Golf Course)
Magellan Deli – 501-922-5040 (Magellan Golf Course)
Paradise Grill – 501-922-0223 (Cortez Golf Course)

Permitting & Inspections

Permits and Inspections – 501-922-5562
Complaints – 501-922-5535

Public Works

Director – 501-922-5524
After hour emergencies – 501-922-1323

Public Safety

Emergency – 911

Police Department – 501-922-0011 (non-emergency)
Animal Shelter – 501-922-6547 (195 Cloaca Lane)

Fire Department – 501-922-2210 (non-emergency)

  • Balboa Station – 501-922-5090
  • Coronado Station – 501-922-4081
  • Cortez Station – 501-922-2210
  • DeSoto Station – 501-922-4078